Shipping & Returns Policy

SHIPPING

All  orders are processed within 1-2 business days. Worldwide please expect delivery between 3 to 28 business days. Please note that orders delivery time can be affected by pandemic, holidays, weather conditions, customs, laws and other variables which may be beyond our control. 

RETURNS

If you are not fully satisfied with our gemstones, you can return it us for a full refund price of the with 28 days of receipt. To return an item, please send an email to info@naturalspinelgem.co.uk with the product code number. All items must be returned in their original condition. Shipping fees are non-refundable unless the reason for return is due to an error on our part.

Returning item(s) must be sent through registered, tracked and insured shipping methods. We accept no responsibility for the goods until they are in our possession. The customer is responsible for damage due to improper packaging during transit. Refunds will be processed within 10 business days of receipt of the returned item(s). All refunds will be credited via the same method payment used for purchase.

We are unable to accept any returns for items that have been made to order unless the order has been manufactured incorrectly.