Shipping

UK delivery

Ready-stock loose gemstone orders up to £2,500 are delivered free by Royal Mail Special Delivery Guaranteed by 1pm, with the appropriate compensation level for the shipment value. Parcels are tracked and require a signature.

Orders are normally dispatched within 1–2 working days. Please allow an estimated 2–4 working days from ordering for most UK addresses. Working days exclude weekends and bank holidays. Remote postcode exceptions and service disruptions can affect delivery times. The carrier’s next-working-day guarantee runs from acceptance before its cut-off, not from the time you place your order.

UK orders over £2,500

You can order online as normal and choose “Specialist insured delivery or private collection” at checkout. There is no delivery charge at checkout. After your order, we will contact you to arrange specialist insured transport, or a private viewing and collection in London, before anything is dispatched. We will not send a high-value gemstone through a service with inadequate cover. If you would like to discuss arrangements first, please email info@naturalspinelgem.co.uk before ordering.

International delivery

Orders up to £1,000 are sent by tracked and signed international delivery for £25. For orders over £1,000, choose “High-value insured delivery” at checkout, with no delivery charge at checkout; after your order, we will contact you to arrange fully insured transport before dispatch.

International orders are normally processed within 1–2 working days; delivery may take 3–28 business days depending on the destination, customs and local services. Import duties and taxes may apply as explained at checkout and in our customs information. We do not deliver to Russia or Belarus.

Delivery support and returns

We pack gemstones securely and retain proof of posting. Carrier compensation is subject to the service terms and does not limit your consumer rights. If an order is delayed, damaged or missing, contact us so we can investigate.

For returns, please read our 30-day return and refund policy. There is no restocking fee for eligible returns of ready-stock loose gemstones.